Customer Service Excellence:
Maintaining the integrity of your core business and increasing your market share depends on your ability to consistently deliver high standards of service.

This can only be achieved if management, staff training, company strategies and processes are aligned; it is not enough to expect your ‘front-line’ staff to bear the responsibility of your customer service.

This course will cover:

•  Customer Service Strategy & Planning
•  Dealing with difficult customers – both internal & external
•  Going beyond your customers’ expectations
•  Motivating yourself & others
•  Flexible responses to customer demands
•  Understanding your customers
•  Conflict resolution – ‘win-win’ outcomes

register your interest in this course